⬡
Help
desk
Tickets
Agents
Reports
+ New Ticket
Edit Ticket #3
Keyboard not working
View
← Back
Created
Mar 19, 2026 1:45am
Due At
Mar 21, 2026 1:45am
First Response
—
Resolved At
—
Edit Details
Requester
Angel Vasquez
James Carter
Maria Lopez
Category
Account Access
Hardware
Network
Other
Software
Title
Description
Keys are sticking and several do not respond.
Priority
Low
Medium
High
Critical
Status
Open
In Progress
Resolved
Closed
Assigned Agent
— Unassigned —
IT Agent Mike
IT Agent Sara
SLA (minutes)
Save Changes
Cancel
Status History
From
To
Changed At
Note
Open
In Progress
Mar 19, 2026 1:45am
Agent picked up ticket
In Progress
Resolved
Mar 19, 2026 1:45am
Issue resolved, keyboard replaced