Aggregated performance data across all tickets
| Category | Total | Open | In Progress | Done | Avg Resolution | SLA Breaches |
|---|---|---|---|---|---|---|
| Network | 2 | 1 | 1 | 0 | — | 2 |
| Software | 1 | 1 | 0 | 0 | — | 1 |
| Hardware | 1 | 0 | 0 | 1 | — | 1 |
| Account Access | 0 | 0 | 0 | 0 | — | 0 |
| Other | 0 | 0 | 0 | 0 | — | 0 |
| Priority | Total | Resolved | Avg Resolution |
|---|---|---|---|
| High | 1 | 0 | — |
| Medium | 2 | 0 | — |
| Low | 1 | 1 | — |
| Agent | Assigned | Resolved | Open |
|---|---|---|---|
| IT Agent Sara | 2 | 1 | 1 |
| IT Agent Mike | 1 | 0 | 0 |